This Message Has Not Been Downloaded From The Server


Most reports of the problem have come from users of Apple products (iPhone, iPad, Mac, etc.), however some have come from users of Windows and Microsoft Outlook

. Some customers saw the problem after installing an operating system update, while others said it appeared when transferring emails across folders. This is not an issue that affects only one service provider (Gmail, Yahoo, etc.).

Method 1: After Forcibly Closing the Mail App, You Can Restart it.

It’s possible that the problem with downloading messages is due to a momentary connection problem between the iPhone’s Mail app and the email server. In this case, force quitting the Mail app and then reopening it could be the solution.

  1. Open an email that was displaying “This Message has not been downloaded from the server” when you first checked it on your iPhone by launching the Mail app.
  2. Next, press and hold the iPhone’s Home button until the Mail app closes and the Home screen appears, usually between 7 and 10 seconds.
  3. Then, open up Mail again and see if everything is in order.
  4. If not, kill the Mail app once again from the task bar and disable wireless internet access from the menu.
  5. The next step is to reset your phone and turn on mobile data.
  6. The next step is to start up Mail and see if that fixes the problem.

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Method 2: Take Use of Your iPhone’s full Potential by Installing the Most Recent Version of iOS.

If you haven’t updated your iPhone’s operating system to the most recent version, it may have compatibility issues with your email provider’s server.

If this is the case, you might be able to fix the issue by installing the most recent version of iOS for your phone. Get a backup of your iPhone before installing the update (if the update does not go well or has bugs).

  1. Connect the iPhone to power and a wireless network (if the update download size is a concern).
  2. Proceed to General in the Settings app on your iPhone.
  3. So, launch Software Update and see if there’s a new iOS version.
  4. Then you need to upgrade your iOS right away.
  5. As soon as the update is installed, restart your iPhone and see whether you no longer have the “message not downloaded from server” problem with your inbox.

Method 3: Select 5 Lines for Email Preview.

When an email is downloaded, many clients merely save the header information and then download the body of the message when the email is opened. The message download problem may occur if the email client is unable to download either the message header or the message body.

In this case, forcing the Mail app to download both the header and message at once by reducing the preview size to 5 lines may resolve the issue.

  1. Open Mail and go to your iPhone’s Settings.
  2. Select 5 Lines from the preview menu in the Message List section.
  3. The next step is to restart your iPhone and see if downloading mail is successful after the restart.
  4. Whether that didn’t work and you’re using custom folders to organise your emails, you could try seeing if deleting any special characters (such a tidal ) from the folder name fixes the problem.

Method 4: Change Your Phone’s Settings to Enable Fetch.

Emails can be sent to a user’s device using either the Push or Fetch protocols. The Push method has the server alert the client application to new emails, whereas the Fetch method has the client application poll the server for updates.

Apple’s iPhones automatically use the Push method to download messages, but if the email server experiences a problem, the messages may not be sent to the phone. One possible solution is to have the iPhone collect emails instead.

  1. Access Passwords & Accounts by opening Settings on your iPhone.
  2. To disable Push, click its switch and then select Fetch New Data.
  3. Next, turn on Fetch (if it isn’t already) and select Automatically under Fetch‘s Settings. You may need to select Fetch after tapping on the offending account.
  4. Turn on Push for all accounts besides the one you just reset your iPhone for.
  5. Once the iPhone has restarted, see if the downloaded-message problem has been fixed.

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Method 5: In the Send/Receive Group Settings, Enable Download Completion.

Your email client may not entirely fetch the message if it is set to just download a subset of it (e.g., without attachments). If this is the case, changing the Send/Receive Group settings to force full downloads of email messages may help.

  1. Open up Outlook and select the File menu item.
  2. Select Options, then click the Advanced button in the resulting box.
  3. Select All Accounts or the issue account if it appears; last, click the Send/Receive button in the Send/Receive area.
  4. Select the issue account in the left pane and click the Edit button.
  5. Then, make sure Download Complete Items Including Attachments for Subscribed Folders is selected under Receive Mail Items.
  6. It’s time to save your modifications and reboot.
  7. When you’ve finished restarting, see if the message download issue has been resolved.


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